After working in the hotel industry for over 15 years, I can tell you that it’s a very fast-paced business where desk clerks encounter people coming and going at all hours. And hotel guests rent rooms for a variety of reasons under many different circumstances. Some folks may be visiting relatives, while others may live …
Hotel
For experienced travelers, checking into a hotel is as routine as opening a door. I’ve worked in the industry as a night auditor for many years. And during those years, I’ve encountered many situations during check-in. As a front desk agent, I was trained to see a guest’s problem as a “need” and respond to …
While we’d like to think that everything will go as scheduled when traveling, unfortunately, many obstacles can delay you. You can face delays in your means of travel or come across last-minute changes. But what does that mean for your hotel? Hotels typically have specific check-in times. This ensures that the hotels are not losing …